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If you have any questions or comments feel free to send us a message. We're always looking for feedback from you and want to know how we can improve every day.

  • How long until my order ships?
    We make every stock to order, so there is generally a 3 to 5 business day fulfillment time that's separate from the shipping time. This is regardless of which shipping option you choose at checkout. Example: If you purchase next day air, that will only affect how fast delivery is to your door once the stock is shipped out. There will still be a wait time for fulfillment. This is unavoidable right now and the cost of being able to make custom colors/designs/parts. If you still need more help feel free to use our live chat or email 'help@olenvr.com' for more clarification. PLEASE NOTE: Fulfillment time can be affected during the holidays and busy seasons, and if this happens we will put a notification at the top of all product pages and cart page clarifying the current fulfillment time.
  • Do you ship outside the U.S.?
    Yes we do! We ship across the globe via USPS & FedEx. If you have any questions or concerns about our shipping rates feel free to shoot us a message. PLEASE NOTE: We are not responsible for any VAT or Customs fees applied to your shipment. We are also not responsible for any delays or 'return to sender' shipment related to customs and shipping services as this is out of our control. If a package is returned to sender due to any issues with delivery including incorrect/mislabeled address, receiver unavailable, or any other issue, we are not responsible for re-shipping your order. You will need to contact us to arrange payment for shipping out your package again. If you're having issues please reach out and we'll do everything we can to help you out.
  • Do your VR gun stocks come with a warranty?
    Yes! All our vr stocks come with a full 1 year limited parts warranty. If any damage is done to the stock due to normal wear or possible defects, you're covered for an entire year. Just pay shipping. Contact us at help@olenvr.com on how to get your replacement sent to you.
  • Is a sling included with a stock?
    A sling is a vital part of a virtual reality gun stock experience, and though we highly recommend using one we don't include one for a single reason. Some folks already have a sling or strap they enjoy, or they want to DIY one themselves. We've seen shoelaces, rope, and plenty of different ways to fashion a custom sling to fit perfectly to the user. If you're not a fan of DIY, we've got a bungee sling that works beautifully.
  • What is the return policy?
    All products come with a 15 day return policy, and all stocks will be subject to a 15% restocking fee. All VR Gunstock kits come with a 1 year parts warranty. This includes replacements for any and all parts of gunstock.

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