Shipping policy

Thank you for shopping at OlenVR.com. We aim to provide you with the best virtual reality products and accessories, accompanied by a seamless shopping experience, including efficient shipping services. Please find our shipping policy outlined below:

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation, except during peak seasons or unforeseen circumstances.

2. Shipping Rates and Delivery Estimates:

  • We offer flat-rate shipping charges based on the destination and the weight of your order.
  • Delivery times vary depending on the shipping method chosen at checkout (standard, expedited, etc.) and the destination.
  • Estimated delivery times are provided at checkout and may vary due to carrier delays or other factors beyond our control.
  • OlenVR.com is not responsible for any VAT or customs fees charged to your shipment, for more information refer to your local postal service for guidance on fees.

3. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track your order using the provided tracking number on our website or directly on the carrier’s website.

4. Shipping Locations:

  • We currently ship globally. For international orders, please contact us for shipping options and rates.

5. Shipping Carriers:

  • We partner with reputable carriers such as USPS, UPS, and FedEx to ensure reliable and timely delivery of your orders.

6. Shipping Restrictions:

  • Some products may have specific shipping restrictions due to their size, weight, or content. Any such restrictions will be noted on the product page.

7. Shipping Delays:

  • OlenVR.com is not responsible for delays caused by adverse weather conditions, carrier delays, or other circumstances beyond our control.

8. Order Cancellation or Modifications:

  • If you need to cancel or modify your order, please contact us immediately. Once an order has been shipped, we cannot guarantee changes can be made.

9. Lost or Damaged Packages:

  • In the rare event that your package is lost or damaged in transit, please contact us promptly. We will work with the carrier to resolve the issue and ensure your satisfaction.

10. Customer Service:

  • Our customer service team is available to assist you with any questions or concerns regarding your order, shipping, or returns. Please contact us via email at support@olenvr.com or through our website’s contact form.

11. Holiday Shipping:

  • During peak holiday seasons, please allow for additional processing and delivery time due to increased order volumes and carrier delays.

12. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by you or for any other shipping-related issue, additional shipping charges may apply to reship your order.

13. Additional Policies:

  • For more details on returns, refunds, and other policies, please refer to our Terms and Conditions and Return Policy pages on our website.

14. Policy Updates:

  • OlenVR.com reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

If you have any questions about our shipping policy or require further assistance, please do not hesitate to contact us. Thank you for shopping at OlenVR.com!

Last updated: July 2024